1. About This Privacy Policy
This Privacy Policy explains how RASO Group may collect, use, store and protect personal information when you use our website, contact us, request a quotation or enquire about our services.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as your name, email address, telephone number, postcode, service location, details of the service you require, messages you send to us, and technical website information such as browser or device information.
3. How We Use Personal Information
We may use personal information to respond to enquiries, prepare quotations, arrange and deliver requested services, communicate with customers, administer our website, maintain business records, improve our services, and meet applicable legal or regulatory obligations.
4. Lawful Use of Information
We process personal information only where there is an appropriate lawful basis. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests, or relying on consent where consent is required.
5. Sharing Information
We do not sell personal information. We may share information with service providers or professional advisers where reasonably necessary to operate our business or deliver our services, and with public authorities where disclosure is required by law. Where third parties process information for us, we expect appropriate data-protection safeguards to be used.
6. Data Security and Retention
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure. We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or operational requirements.
7. Your Data Protection Rights
Subject to applicable UK data-protection law and any relevant exemptions, you may have rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent. You may also have the right to raise a concern with the UK Information Commissioner's Office.
8. Cookies and Analytics
Our website may use cookies and analytics technologies. Please see our Cookie Policy for more information about how these technologies may be used and how you can manage your choices.
9. External Links
Our website may link to third-party websites. Those websites operate under their own privacy practices, and we encourage you to review their privacy information before providing personal data.
10. Contact and Updates
If you have a question about this Privacy Policy or how RASO Group handles your personal information, please use our Contact page. We may update this policy when our services, website or legal requirements change.