1. About These Terms
These Terms & Conditions set out the general terms governing use of the RASO Group website and enquiries or bookings made for our services. Specific quotations, service agreements or written booking confirmations may contain additional terms that apply to a particular service.
2. Service Enquiries and Quotations
Information submitted through our website is treated as an enquiry unless and until RASO Group confirms a booking or service arrangement. Quotations may be based on the information provided by the customer and may be revised where the scope, condition, access requirements or requested work differs materially from the information originally supplied.
3. Bookings
A service booking is subject to availability and confirmation by RASO Group. Customers should provide accurate information about the property, service requirements, access arrangements and any circumstances that could reasonably affect delivery of the service.
4. Prices and Payment
Prices and payment arrangements will be communicated as part of the quotation or booking process. Any additional work requested outside the agreed scope may be subject to an additional charge, which should be agreed before that additional work is undertaken.
5. Access and Customer Responsibilities
Customers are responsible for providing safe and reasonable access to the premises at the agreed time and for informing us of relevant hazards, restrictions, delicate items or special instructions. Where access cannot be obtained, this may affect our ability to provide the booked service.
6. Cancellations and Changes
If you need to change or cancel a booking, please contact RASO Group as early as possible. Any cancellation or rescheduling conditions communicated in your quotation, booking confirmation or service agreement will apply to that booking.
7. Service Concerns
If you believe an agreed part of a service has not been completed to the expected standard, please contact us promptly with sufficient information for us to review the concern. Where appropriate, we will discuss a reasonable resolution in accordance with the agreed service scope.
8. Website Information
We aim to keep information on this website accurate and current, but website content may be updated from time to time. Service availability, descriptions and pricing information shown online do not constitute a binding offer unless expressly confirmed by RASO Group.
9. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. Any other liability will be considered in accordance with applicable law and the specific circumstances and contractual terms governing the relevant service.
10. Privacy and Cookies
Use of personal information is addressed in our Privacy Policy. Information about cookies and similar technologies is available in our Cookie Policy.
11. Governing Law
These website terms are governed by the laws applicable in England and Wales, subject to any mandatory rights or jurisdictional rules that apply to you.
12. Contact Us
For questions about these Terms & Conditions or a RASO Group service, please use our Contact page.
RASO Group / RASO Cleaning Services
32 Mimram Road
Welwyn Garden City
AL6 9HA
United Kingdom